Tuesday, June 7, 2011

www.ShoppersListens.com - Shoppers Food and Pharmacy Customer Feedback Survey

www.ShoppersListens.com is a website offered by Shoppers Food and Pharmacy for their customers to share their opinions on their experience in Shoppers stores.

Shoppers is a Food and Pharmacy store that has locations in Washington D.C., Maryland and Northern Virginia. It is a standard grocery store that also operates pharmacy within.

Shoppers listen is an idea they had to give an outlet for their customers to share their opinions on shopping experiences. The customer is given the chance to take a short survey either in English or in Spanish and at the end is automatically entered to win a small cash prize in their weekly drawing. By doing this, they solicit all of their customers to submit their opinions which gives them an even range of both negative and positive remarks made by their clients. This is a more realistic way to view what people actually think about the store.

As this customer service feedback solution is effective, more and more companies are taking after shoppers listen and providing the same option to their clients.

Retail survey: www.shopperslistens.com

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